Frequently asked questions

🚚 General Questions

2 questions

What services does Eco Van Move offer?

We provide local and long-distance moving, small deliveries, reusable moving box rentals, junk removal, and responsible recycling services across Metro Vancouver.

What areas do you serve?

We serve Vancouver and surrounding areas, including Burnaby, Richmond, North Vancouver, West Vancouver, Surrey and nearby cities.

🌱 Eco-friendly Moving

2 questions

How is Eco Van Move eco-friendly?

We reduce waste by using reusable moving boxes, efficient routing, smaller cargo vans when possible, and responsible recycling practices.

Do you use reusable moving boxes instead of cardboard?

Yes. We offer durable, reusable plastic moving boxes that are cleaner, stronger, and better for the environment.

📦 Moving & Delivery

3 questions

Do you handle small moves or single items?

Yes. We specialize in small moves, apartment moves, and single-item or few-item deliveries.

Can you help with packing and furniture protection?

We do not offer full packing services at this time. However, we carefully protect furniture and fragile items using professional moving blankets before transport. Our reusable moving box rentals also make packing simple, clean, and stress-free.

Do you move apartments and condos?

Yes. We regularly move apartments and condos and coordinate with building rules, elevators, and loading areas.

♻️ Reusable Moving Boxes

2 questions

How does your moving box rental work?

We deliver the boxes to you before your move and pick them up after you’re done—no assembly, no waste.

Are the boxes clean and sanitized?

Yes. All boxes are professionally cleaned and sanitized before every rental.

🗑️ Junk Removal & Recycling

3 questions

What items can you remove?

We remove furniture, appliances, electronics, household junk, and more. Some hazardous items may require special handling.

Do you recycle e-waste responsibly?

Yes. All electronics are taken to approved recycling facilities whenever possible.

Why must junk removal be booked before 3 PM?

Recycling facilities close in the afternoon, so early bookings ensure proper drop-off.

💰 Pricing & Booking

3 questions

How is pricing calculated?

Pricing is based on time, service type, distance, and item size. We aim to keep pricing fair and transparent.

Do you offer free estimates?

Yes. We provide free estimates before booking.

Can I book online?

Yes. You can book or request an estimate directly through our website.

📅 Policies & Availability

3 questions

What are your operating hours?

We’re available daily from 8 AM to 8 PM. If you need service outside these hours, feel free to reach out and we’ll do our best to help.

Do you operate on holidays?

Some services are limited on holidays. Please contact us to confirm availability.

What if I need to reschedule?

Just let us know as early as possible—we’re happy to help.

⭐ Review & Trust

2 questions

How can I leave a review?

After your service, you’ll receive a link where you can easily leave a review.

Why choose Eco Van Move?

We combine reliable service, eco-friendly practices, and honest pricing with a friendly, professional team.